Support

Last updated: 5 October 2026

Help with the Musairec app on iPhone, iPad, Android and the web. If your question isn’t answered here, email us at support@musairec.app.

Contact us

Email support@musairec.app for questions, problems, feedback and feature requests. We read every message. Privacy and data requests go to privacy@musairec.app.

To help us answer in one reply, include:

The app version, shown at the bottom of Settings.
Your device and its iOS or Android version, or your browser if you use the web app.
How you sign in: Apple, Google or an email link.
What you did, what you expected, and what happened instead. A screenshot helps.

Manage or cancel a subscription

Subscriptions renew automatically. To stop the next renewal, cancel at least 24 hours before the current billing period ends. Deleting the app does not cancel a subscription. Manage it where you bought it:

iPhone or iPad — in your App Store subscriptions, or Settings › your name › Subscriptions. Apple’s guide: Cancel a subscription from Apple.
Android — in your Google Play subscriptions.
Web — in Musairec, open Settings and tap Manage on your plan to open the billing portal.

The Manage button in the app opens the right one of these for you. If the app says your plan was purchased on another platform, manage it there. Full details are in the subscription terms, and monthly allowances in how credits work.

Restore a purchase

Bought a plan and the app doesn’t show it, or moved to a new phone? Open the plans screen and tap Restore purchase, signed in to the same Apple ID or Google account you paid with, and to the same Musairec account. If the app says no active subscription was found, you may have subscribed with a different email address; sign in with that one, or email us.

Refunds

Purchases made in the app are billed by Apple or Google, and refunds are handled by them under their policies: request a refund from Apple or see Google Play refund policies. For purchases made on the web, email support@musairec.app. Statutory withdrawal or refund rights that apply where you live are not affected.

Delete your account

You can delete your Musairec account, and the data that belongs to it, at any time. Musairec is developed by Musairec, LLC.

In the app

Open Settings.
Scroll to the bottom and tap delete account.
Confirm.

Without the app

Email privacy@musairec.app with the subject “Delete my account”, from the email address you sign in with so we can confirm the account is yours. If you signed in with Apple and chose to hide your email, tell us and we’ll find another way to confirm it.

What happens next

Your account, recordings and the data stored with them are kept for 30 days, then permanently deleted. Signing back in within those 30 days cancels the deletion.
Recordings on the device you delete from are removed straight away, so share anything you want to keep first.
Deleting your account does not cancel a subscription. Cancel it first, as described under Manage or cancel a subscription.
Subscription and billing records held by RevenueCat and Stripe are kept as required for tax and dispute purposes. See data retention in our Privacy Policy.

Get a copy of your data

To receive a copy of your data, email privacy@musairec.app. Recordings themselves you can share from the app at any time. How long cloud copies are kept after a plan ends is explained in data retention.

Troubleshooting

Recording won’t start

Musairec needs permission to use the microphone and to show notifications before it can record. If you see “Permission needed to record”, tap Open settings and allow both. You can also do this from Settings › Musairec on iPhone or iPad, or App info › Permissions on Android.

“Hardly any sound is reaching the microphone”

Check that nothing is covering the microphone, that a call or another app isn’t using it, and which input is active if headphones or an external microphone are connected.

The sign-in link doesn’t work

Sign-in links last 15 minutes and work once. Request a fresh one from the sign-in screen and open it on the same device. If it doesn’t arrive, check your spam folder.

Recordings aren’t syncing

If Sync over mobile data is off in Settings, syncing waits for Wi-Fi. If the app says cloud storage is full, delete cloud-synced recordings to free up space. If it says cloud sync is paused, your plan or included sync period has ended; your recordings on the device are not affected, and data retention explains what happens to the cloud copy.